Exploring urgent care services in Bath and North East Somerset

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Summary of report content

This report was written by Healthwatch Bath and North East Somerset following awareness of re-commissioning of local urgent care services in the local area. The report was published spring, 2017 with a set of focus groups and online feedback being gathered beforehand. The total respondents is unknown. Overall sentiment was mixed, people at times had good experiences with services such as NHS 111, but others were warning people not to use this service if they have complex or urgent need. A set of recommendations is included in the report. Providers have responded to some of the recommendations.

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General details

Report title 
Exploring urgent care services in Bath and North East Somerset
Local Healthwatch 
Healthwatch Bath and North East Somerset
Date of publication 
Wednesday, 10 May, 2017
Date evidence capture began 
Thursday, 1 December, 2016
Date evidence capture finished 
Friday, 31 March, 2017
Type of report 
Report
Key themes 
Access
Healthwatch reference number 
Rep-5773

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Focus group
User stories
How was the information collected? 
Engagement Event

Details of health and care services included in the report

Primary care services 
Out of hours
NHS 111
Urgent care services
Urgent and emergency care services 
Ambulance services
NHS 111
Urgent care services

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.