Experiences of using health and social care services in Derbyshire

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Summary of report content

Healthwatch Derbyshire gathered people's experiences of health and social care services in the area between January and September 2018. Feedback was collected in a number of different ways for example, through engagement activity, emails, telephone conversations, online and by post from 936 local people.

It was found that people experience long waiting times for a range of mental health support services and mental health professionals in the community. People with mental health, long term conditions or any long term health or social care needs described a lack of knowledge and understanding when people do not have consistent relationships with professionals such as GPs, community psychiatric nurses (CPNs), social workers and homecare staff. Many people experienced loneliness which was sometimes linked to a lack of transport and rural isolation. People explained the importance of being involved in their relative’s end of life care, and gave positive feedback from several places about this happening. It is difficult knowing what services are available in the local area because in part of a lack of up to date accessible information.  There was a resistance to GP reception staff asking questions about the reasons for the appointment. People express concern that patients will not manage safely back at home once discharged.

A number of recommendations were made to address waiting times, continuity of care, loneliness, end of life care, access to information, awareness of triage systems, potential inefficiencies in the system, discharge to home, and falls prevention.

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General details

Report title 
Experiences of using health and social care services in Derbyshire
Local Healthwatch 
Healthwatch Derbyshire
Date of publication 
Monday, 19 November, 2018
Date evidence capture began 
Monday, 1 January, 2018
Date evidence capture finished 
Friday, 28 September, 2018
Type of report 
Key themes 
Communication between staff and patients
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of treatment
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Mental health services 
Community mental health team (CMHT)
Social care services 
Home care / domiciliary care
Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.