Experiences of using health and social care services in Derbyshire

Download (PDF 792KB)

Summary of report content

Would you like to look at:

General details

Report title 
Experiences of using health and social care services in Derbyshire
Local Healthwatch 
Healthwatch Derbyshire
Date of publication 
Monday, 19 November, 2018
Date evidence capture began 
Monday, 1 January, 2018
Date evidence capture finished 
Friday, 28 September, 2018
Type of report 
Report
Key themes 
Access
Communication between staff and patients
Engagement
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of treatment
Staff training
Healthwatch reference number 
Rep-4719

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
Unstructured Interview
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Mental health services 
Community mental health team (CMHT)
Social care services 
Home care / domiciliary care
Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
936
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.