The experiences of people working in health and care services during the Covid-19 outbreak - Calderdale

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Summary of report content

To gather a full understanding of the experience of staff working in health and care services during the COVID-19 pandemic, Healthwatch Calderdale used a variety of different engagement approaches and tools such as a survey and focus groups. We also asked people to share their experiences with us in creative ways such as stories, pictures, poems and word clouds. There were 49 responses to the Calderdale staff survey.

People commented on their wellbeing. They appreciated supportive colleagues and managers, but others felt the impact of isolation when working from home, and feeling they had to work long hours.  Many felt stressed and anxious about working during the pandemic.

Some felt that they managed to adapt their service delivery.  Staff commented how they had been able to adapt quickly to change. However, they experienced problems getting a good work/life balance at a time when work was particularly challenging

Staff were able to implement safety measures and implement the wearing of PPE quickly, but some experienced problems in obtaining suitable items quickly.  Others couldn’t self-isolate when colleagues had Covid-19 or weren’t allowed to work from home.

Most staff felt that delivering services online and having interaction with their colleagues online had gone well.  Some staff were reluctant to use digital technology or felt it took longer to resolve IT issues when working remotely.

The report finishes with an analysis of comments by different services.

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General details

Report title 
The experiences of people working in health and care services during the Covid-19 outbreak - Calderdale
Local Healthwatch 
Healthwatch Calderdale
Date of publication 
Monday, 16 November, 2020
Date evidence capture began 
Wednesday, 1 April, 2020
Date evidence capture finished 
Friday, 31 July, 2020
Type of report 
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Health protection
Lifestyle and wellbeing
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Inpatient care
Social care services 
Adult social care
Nursing care home
Residential care home
Community services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.