Experiences of patients at the community mental health clinic in Canada House

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General details

Report title 
Experiences of patients at the community mental health clinic in Canada House
Local Healthwatch 
Healthwatch Kent
Date of publication 
Tuesday, 1 January, 2019
Date evidence capture began 
Wednesday, 26 September, 2018
Date evidence capture finished 
Wednesday, 3 October, 2018
Type of report 
Report
Key themes 
Booking appointments
Cancellation
Consent to care and treatment
Information providing
Quality of care
Service delivery organisation and staffing
Support
Other information of note about this report 
Careplan
Healthwatch reference number 
Rep-4392

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider

Details of health and care services included in the report

Community services 
Community based services for people with mental health needs

Details of people who shared their views

Number of people who shared their views 
48
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.