The experiences of parents using the Children’s Emergency Department at the Royal Alexandra Children’s HospitalDownload (PDF 601KB)
Summary of report contentHealthwatch Brighton and Hove carried out a review at the Children's emergency department (CED) at the Royal Alexandra Hospital (RACH) in March 2018 on a Sunday morning and a Monday night. The main reason for our visit was concern over potentially growing numbers of people attending CED. Healthwatch interviewed 39 people. They found over half sought help first from another service, but still ended up coming to CED, 86% of these were referred. All parents who sought help from the NHS 111 service were referred to CED. Parent knowledge regarding some services was very low. One third of parents provided negative comments on alternative services. This report provided the following recommendations: clear messages to parents about services that can be used as an alternative to CED, in particular pharmacies and the NHS Choices website, parent-focused communication, supportive and clear about which conditions can be dealt with most effectively by a range of NHS services including CED, improve signage both inside the main hospital and outside, indicating directions to the CED.
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The experiences of parents using the Children’s Emergency Department at the Royal Alexandra Children’s Hospital
Healthwatch Brighton And Hove
Date of publication
Sunday, 18 March, 2018
Type of report
Communication between staff and patients
Digitalisation of services
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Urgent and emergency care services
Accident & emergency
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?