The experiences of parents using the Children’s Emergency Department at the Royal Alexandra Children’s Hospital

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PDF icon 20180920_Brighton and Hove_ May 2018 Royal Alexandra Children's Emergency Department Report.pdf

General details

Report title 
The experiences of parents using the Children’s Emergency Department at the Royal Alexandra Children’s Hospital
Local Healthwatch 
Healthwatch Brighton And Hove
Date of publication 
Sunday, 18 March, 2018
Type of report 
Report
Key themes 
Access
Communication between staff and patients
Diagnosis
Digitalisation of services
Engagement
Holistic support
Information providing
Healthwatch reference number 
Rep-4489

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Urgent and emergency care services 
Accident & emergency

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
39
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.