Summary of report contentHealthwatch Bradford conducted a review of home care services in the local borough to identify resident experience and good practice. The team received 240 questionnaire responses from older residents or their carers. The review found that people valued their home care service and recognised its role in keeping them independent. Over half of respondents said that their care plan was followed. The remaining respondents felt that there was insufficient time of care worker skills to meet their care needs. For some, medication was raised as a key cause of concern. Most respondents reported that the care workers are mostly on time, however, concerns were raised about rushed visits, variable timings of care and missed visits. When delays have occurred, respondents reported poor communication about the delay or cancellations. This staff attitude was reflected in some of the interactions with residents. The report made a number of recommendations for both home care providers and Bradford Council. The team recommends the council to consider organising care home services to encourage more choice, continuity of care and a person centred approach, and for recruitment and training of staff to be improved with minimum training requirements, and for regular reviews of services to be arranged. For service providers to ensure that users' cultural and language preferences are recorded in their care plans. It is also recommended that a common code of conduct is followed by all providers and staff, to address the issues raised about timeliness and improve information about safeguarding, by following best practice. A response from the service provider is not included in the report.
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Experiences of older people using home care services in Bradford
Date of publication
Friday, 22 May, 2015
Date evidence capture began
Thursday, 26 February, 2015
Date evidence capture finished
Friday, 27 February, 2015
Type of report
Communication between staff and patients
Continuity of care
Quality of care
Quality of patient transport
Quality of staffing
Service delivery organisation and staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Secondary care services
Types of disabilities
Types of long term conditions
Alzheimer’s disease or dementia
Number of people who shared their views
All people over the age of 65
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?