Experiences of Northwick Park Hospital

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Summary of report content

This report is based on the experience of 335 people. Feedback has been obtained from a variety of sources, including general outreach and comments posted online (Care Opinion and social media).

Findings suggest the vast majority of people receive good quality, compassionate treatment and care. However, many would like greater levels of support and communication, and shorter waiting times. Administration and telephone access are also cited as issues.

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General details

Report title 
Experiences of Northwick Park Hospital
Local Healthwatch 
Healthwatch Harrow
Date of publication 
Thursday, 9 January, 2020
Date evidence capture began 
Tuesday, 31 December, 2019
Date evidence capture finished 
Wednesday, 1 January, 2020
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Health and safety
Health promotion
Information providing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Cancer services
Child and adolescent mental health services (CAMHS)
Mental health services 
Mental health recovery service

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.