Experiences of maternity services in Cheshire East

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Summary of report content

Between November 2017 and early February 2018, Healthwatch Cheshire East conducted a project using a survey to gain a local snapshot view of the two hospital trusts in Cheshire East providing maternity services. The aim of this project was to establish people’s views and their experiences of maternity services in Cheshire East, with the aim to inform and improve local maternity services based on their feedback. They received 108 survey responses from the sample of new and expectant mothers. Healthwatch Cheshire East’s sample study into people’s experiences of maternity services in Cheshire East found that most people had a good experience. In total, almost a third of respondents raised no issues with the service they received and there was lots of positive feedback from people, suggesting they were happy with the maternity services they used. There were some areas where people thought things could be improved. The report concludes that both hospitals provide a good service and have introduced different elements of the Better Births recommendations. As both hospitals implement more of those recommended improvements, it would be useful to do an update of this survey to find out which have been implemented and what impact these changes have had on the views of expectant and new mums. A recommendation for the future would be that the two hospitals work together to share good practice and learn from each other. As part of this report, Healthwatch Cheshire have included their Enter and View reports for both Leighton Hospital Maternity Department and Macclesfield Hospital Maternity Department.

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General details

Report title 
Experiences of maternity services in Cheshire East
Local Healthwatch 
Healthwatch Cheshire East
Date of publication 
Sunday, 1 April, 2018
Type of report 
Enter and view
Patient experience
Key themes 
Access
Admission
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Information providing
Lifestyle and wellbeing
Quality of care
Healthwatch reference number 
Rep-6958

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Maternity

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 
Pregnant

Details of people who shared their views

Number of people who shared their views 
108
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.