Summary of report contentBetween November 2017 and early February 2018, Healthwatch Cheshire East conducted a project using a survey to gain a local snapshot view of the two hospital trusts in Cheshire East providing maternity services. The aim of this project was to establish people’s views and their experiences of maternity services in Cheshire East, with the aim to inform and improve local maternity services based on their feedback. They received 108 survey responses from the sample of new and expectant mothers. Healthwatch Cheshire East’s sample study into people’s experiences of maternity services in Cheshire East found that most people had a good experience. In total, almost a third of respondents raised no issues with the service they received and there was lots of positive feedback from people, suggesting they were happy with the maternity services they used. There were some areas where people thought things could be improved. The report concludes that both hospitals provide a good service and have introduced different elements of the Better Births recommendations. As both hospitals implement more of those recommended improvements, it would be useful to do an update of this survey to find out which have been implemented and what impact these changes have had on the views of expectant and new mums. A recommendation for the future would be that the two hospitals work together to share good practice and learn from each other. As part of this report, Healthwatch Cheshire have included their Enter and View reports for both Leighton Hospital Maternity Department and Macclesfield Hospital Maternity Department.
Would you like to look at:
Experiences of maternity services in Cheshire East
Healthwatch Cheshire East
Date of publication
Sunday, 1 April, 2018
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Lifestyle and wellbeing
Quality of care
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Acute services with overnight beds
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?