Summary of report contentHealthwatch Devon held a focus group and conducted structured interviews to obtain feedback on maternity services. Two separate sets of interview questions were developed for women and men. The team collected the views of 29 people. The questions focused on 6 key areas: seeing the GP, seeing the midwife, before the birth, during the birth, after the birth, and further comments. The responses indicate that respondents had mixed experiences with maternity services. Overall, the respondents reported having a positive experience with their GP and midwife during their pregnancy. The main issue that was common across all key areas was the lack of access to interpreter services. Many respondents reported that they were not offered an interpreter and, in some cases, some were refused access to an interpreter. One woman reported that she asked for an interpreter several times, but was told that hospital staff could translate for her using a computer. The report did not make any recommendations. No responses from service providers were included.
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Experiences of maternity services
Date of publication
Wednesday, 1 January, 2014
Type of report
Continuity of care
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Primary care services
Secondary care services
Conditions or diseases
Fertility, pregnancy and childbirth
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Mixed / multiple ethnic groups
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?