Experiences of maternity services

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Summary of report content

Healthwatch Devon held a focus group and conducted structured interviews to obtain feedback on maternity services. Two separate sets of interview questions were developed for women and men. The team collected the views of 29 people. The questions focused on 6 key areas: seeing the GP, seeing the midwife, before the birth, during the birth, after the birth, and further comments. The responses indicate that respondents had mixed experiences with maternity services. Overall, the respondents reported having a positive experience with their GP and midwife during their pregnancy. The main issue that was common across all key areas was the lack of access to interpreter services. Many respondents reported that they were not offered an interpreter and, in some cases, some were refused access to an interpreter. One woman reported that she asked for an interpreter several times, but was told that hospital staff could translate for her using a computer. The report did not make any recommendations. No responses from service providers were included.

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General details

Report title 
Experiences of maternity services
Local Healthwatch 
Healthwatch Devon
Date of publication 
Wednesday, 1 January, 2014
Type of report 
Report
Key themes 
Access
Continuity of care
Discharge
Information providing
Interpreters
Staff attitudes
Healthwatch reference number 
Rep-5415

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Focus group
Structured interview
How was the information collected? 
Meeting

Details of health and care services included in the report

Primary care services 
GP practice
Health visitor
Secondary care services 
Maternity

Details about conditions and diseases

Conditions or diseases 
Fertility, pregnancy and childbirth
What type of pregnancy or maternity themes are included in the report 
Pregnant

Details of people who shared their views

Number of people who shared their views 
29
Age group 
All
Gender 
All
Ethnicity 
Mixed / multiple ethnic groups
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.