Experiences of managing health and social care during the coronavirus pandemic

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Summary of report content

Healthwatch Wandsworth conducted a survey with 136 people about their experiences of health and social care services during the COVID-19 pandemic.

Some people were happy with the information they received, some felt that they had the level of health and care they needed or as could be expected in the situation; for example, some liked using digital methods and some did not experience any particular problems. Many found much needed support from families and their community. However, a significant number of participants shared experiences of difficulties and concerns, especially carers or people who cared for others. Many people reported that the circumstances had an impact on their mental health. As many organisations closed their doors, people sought information from national or known sources but information was not always clear or easy to find.

A number of recommendations are found in the report. 

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General details

Report title 
Experiences of managing health and social care during the coronavirus pandemic
Local Healthwatch 
Healthwatch Wandsworth
Date of publication 
Thursday, 1 October, 2020
Date evidence capture began 
Thursday, 7 May, 2020
Date evidence capture finished 
Thursday, 23 July, 2020
Type of report 
Report
Key themes 
Access
Cleanliness hygiene and infection control
Communication between staff and patients
Holistic support
Information providing
Lifestyle and wellbeing
Service closure
Support
Healthwatch reference number 
Rep-7843

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of people who shared their views

Number of people who shared their views 
136
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.