Experiences of managing health and care during the coronavirus pandemic

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Summary of report content

Healthwatch Wandsworth launched an online survey to find out from people living in Wandsworth what has been working well, and less well, in health and social care services over the past year.

The survey ran from March 2021 to May 2021.

Many people felt that despite the pandemic, health and social care services provided sufficient and excellent help and support.

  • Emergency care and regular health check-ups were said to be available as normal only with minor delays.
  • The information provided by GP services and the vaccination programme were particularly praised.

However, a lot of people reported having difficulties with accessing various health and social care services, which in turn has led to the deterioration of their overall health.

  • People’s mental health suffered due to the pandemic, and many struggled to get timely access to NHS mental health services.
  • Cancelled and rescheduled appointments and surgeries were a source of anxiety to most people, and many of them commented on these delays negatively impacting their physical and mental health.
  • Respondents reported difficulties booking GP appointments.
  • People who were caring for someone else felt that there was a lack of support and information from social care services and an impact on their mental health.
  • Lastly, people commented on the issues in communication between services and towards patients.

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General details

Report title 
Experiences of managing health and care during the coronavirus pandemic
Local Healthwatch 
Healthwatch Wandsworth
Date of publication 
Tuesday, 3 August, 2021
Date evidence capture began 
Monday, 1 March, 2021
Date evidence capture finished 
Monday, 31 May, 2021
Key themes 
Booking appointments
Communication between staff and patients
Digitalisation of services
Information providing
Lifestyle and wellbeing
Quality of care
Waiting times and lists for treatment

Methodology and approach

Primary research method used 

Details of health and care services included in the report

Primary care services 
Diagnostic and/or screening service - single handed sessional providers
GP practice

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.