Experiences of lockdown across South Tees

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Summary of report content

Healthwatch Middlesbrough and Healthwatch Redcar and Cleveland gathered 380 people's experiences of lockdown owing to the Coronavirus. 

The report found that people appreciated how efficient services have been in comparison to what they experienced before COVID-19. Staff were described as friendly, helpful and supportive, which had a positive impact on experiences of services. Safety measures in health and care settings, e.g. PPE and social distancing, are critical for people to feel safe and at ease when attending face-to-face appointments, however the extent to which these are imposed varied between people’s experiences of services. Video calls were seen as an efficient, safe and reassuring way of accessing care in the current climate, however they weren’t always thorough enough or appropriate for the patients’ digital literacy, accessibility and actual care needs. Some people’s access to care had been affected by services’ immediate reaction to COVID-19, e.g. postponement of operations. Experiences of maternity services were negatively affected by social distancing guidelines meaning mothers were often alone, however we have also received messages of thanks to individuals and staff teams in this department. Mental health has been affected by experiences of loneliness and concern for family members, meaning this will be a future area of concern.


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General details

Report title 
Experiences of lockdown across South Tees
Local Healthwatch 
Healthwatch Middlesbrough
Healthwatch Redcar & Cleveland
Date of publication 
Thursday, 8 October, 2020
Date evidence capture began 
Monday, 1 June, 2020
Date evidence capture finished 
Monday, 31 August, 2020
Type of report 
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Holistic support
Information providing
Lifestyle and wellbeing
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.