The experiences of integrated care by women in Ealing and Hounslow

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Summary of report content

Healthwatch Ealing and Healthwatch Hounslow produced a Health and Care Experience profile about a woman with multiple health conditions, including recent experience of care for a cardiovascular condition.

This was part of a project led by Healthwatch England and NHS England to develop a qualitative methodology as part of the Local Integration Index. Eight local Healthwatch piloted this methodology by focussing on particular local groups with experiences of care across several health and care services. This methodology can be used to ensure people’s experiences of integration are used by local systems to track how services are working together locally.

In this report, Healthwatch Ealing and Healthwatch Hounslow look at local data on this topic as well as their own. They also engaged with local stakeholders.

They concluded that the data and the views of local healthcare professionals suggest that individual Cardiac Care Services are well-structured and that any significant gender discrepancies may be caused by contributory factors that impact the accessibility of these services for women who share this experience profile. Stakeholders also recognised that, in some instances, the current fragmented approach to care may not best serve those who have more than one LTC and that holistic care is still in a process of development, not helped by the impact of the COVID-19 pandemic. Once again this is clear from the data which outlines the amount of secondary care that this population of women requires.

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General details

Report title 
The experiences of integrated care by women in Ealing and Hounslow
Local Healthwatch 
Healthwatch Ealing
Healthwatch Hounslow
Date of publication 
Friday, 11 June, 2021
Key themes 
Communication between staff and patients
Health inequalities
Integration of services
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England and Healthwatch England
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Diabetic medicine

Details about conditions and diseases

Conditions or diseases 
Cardiovascular conditions
Diabetes and other endocrinal, nutriotional and metabolic conditions

Details of people who shared their views

Number of people who shared their views 
Not applicable
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not applicable
Does the information include carer's, friend's or relative's views? 
Not applicable
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.