Experiences of hearing aid services through service transition and COVID-19

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Summary of report content

Healthwatch Derby carried out a survey with the help of CamTAD Hearing Support to understand people’s experiences of hearing aid services during the pandemic and people’s experiences of the transitions of services since 2018. The survey was running for a month from 25 May 2021 and received 227 responses.

Most respondents reported positive experiences across all providers, namely the overall service, staff and communication. Areas for improvement were mainly to do with access, as patients felt there could be more local services without needing to travel into town, more availability of opening hours, and more contact options other than email.

Patients also wanted more contact between appointments, more notice time for appointments, and quicker follow up checks.

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General details

Report title 
Experiences of hearing aid services through service transition and COVID-19
Local Healthwatch 
Healthwatch Derby
Date of publication 
Monday, 20 December, 2021
Date evidence capture began 
Monday, 24 May, 2021
Date evidence capture finished 
Friday, 25 June, 2021
Key themes 
Communication between staff and patients

Methodology and approach

If this work has been done in partnership, who is the partner? 
CamTAD Hearing Support
Primary research method used 

Details of health and care services included in the report

Secondary care services 
Ear, nose and throat
Community services 
Community healthcare and nursing services

Details about conditions and diseases

Types of disabilities 

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.