Experiences of health and care in Bradford during the first phase of COVID-19

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Summary of report content

Healthwatch Bradford undertook a survey of the local population between 30th of March and 29th June about their experiences of health and care during the Covid-19 pandemic. They received 300 responses.

Their survey shows the primary challenges were in the following areas:

  • Accessing clear, concise information
  • Confusion regarding shielding rules and processes
  • Uncertainty regarding changes to continuing care for pre-existing conditions and the communication about those changes
  • Mental health services were difficult to access for both existing and new service users.

Whilst there were clear examples of services failing to provide the standard of care expected by patients, they also found examples of good and great practice. This report acknowledges that some of the concerns reported are likely to stem from national guidelines and communication issues, however there are clear lessons to be learned at a local level.

There were seven recommendations about better communications, access to mental health services and better targeting of messages to the diverse local communities.

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General details

Report title 
Experiences of health and care in Bradford during the first phase of COVID-19
Local Healthwatch 
Healthwatch Bradford
Date of publication 
Thursday, 7 January, 2021
Date evidence capture began 
Monday, 30 March, 2020
Date evidence capture finished 
Monday, 29 June, 2020
Type of report 
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Health inequalities
Information providing
Quality of care
Service closure
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Inpatient care
Mental health services 
Community mental health team (CMHT)
Social care services 
Day care (social care services)
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people under the age of 18
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.