Experiences of Gypsy and Traveller Communities in Kent

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Summary of report content

Healthwatch Kent published this report in June 2017. The information was gathered the same year. They wanted to talk to as many people from the Gypsy & Traveller community as possible and provide free Information & Signposting support as well as hearing about their experiences of local health & social care services. Healthwatch Kent visited 7 official Traveller sites across Kent and talked directly with 47 members of the community. Many people spoke about their difficulties getting to see a local GP. Many people reported difficulty register-ing and accessing services High percentage of adults had literacy issues and needed extra support to fill in forms and read appointment letters. Many older residents were illiterate. Access to information was a challenge for many. Broadband was not available at most sites making it hard for people to find out about services and complete online information Other issues included: Quality of treatment Waiting times GP services GP appointments Hospital appointments Staff attitudes Recommendations were made as a result of this work - no response was provided by the local Clinical Commissioning Groups.

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General details

Report title 
Experiences of Gypsy and Traveller Communities in Kent
Local Healthwatch 
Healthwatch Kent
Date of publication 
Wednesday, 14 June, 2017
Date evidence capture began 
Wednesday, 14 June, 2017
Date evidence capture finished 
Wednesday, 14 June, 2017
Type of report 
Report
Patient experience
Key themes 
Access
Booking appointments
Health inequalities
Information providing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Waiting times and lists for treatment
Healthwatch reference number 
Rep-1327

Methodology and approach

Primary research method used 
Engagement event
How was the information collected? 
Engagement Event

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Acute services without overnight beds / listed acute services with or without overnight beds
Community services 
Community healthcare and nursing services

Details of people who shared their views

Number of people who shared their views 
47
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
Gypsy or Irish Traveller
Sexual orientation 
NA
Other population characteristics 
People who are geographically isolated
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.