Experiences of dental access

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Summary of report content

Healthwatch Surrey report on the feedback they have received during the period January to May 2021 about NHS dentistry.  During this period they heard from 72 people.

Key themes in the feedback include:

  • People looking for a dentist that will take on NHS patients, particularly for their children
  • The inaccuracy of the information on the NHS website about dentists able to take on NHS patients
  • People seeking NHS dental services are often in pain
  • People who are exempt from paying NHS dental charges can’t get NHS treatment
  • Cancelled appointments which have not been rescheduled
  • The distance people have to travel to get NHS dental treatment
  • Concerns about treatment received and positive experiences

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General details

Report title 
Experiences of dental access
Local Healthwatch 
Healthwatch Surrey
Date of publication 
Tuesday, 25 May, 2021
Date evidence capture began 
Friday, 1 January, 2021
Date evidence capture finished 
Monday, 31 May, 2021
Key themes 
Booking appointments
Cost of services
Information providing
Quality of care
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.