Summary of report content
Healthwatch Wandsworth conducted a survey in July 2020 with 129 staff in care homes to gather their experiences during the pandemic.
The report found that a good proportion of staff felt that over time they had safety measures they seemed happy with, this was not the case for all. The perceived need for mental health support for staff and residents varied as did the support available to them. Technology was recognised as an important way of coping with social distancing measures and new ways of working, but it brought additional challenges in the workload and was not consistently available across all care homes.
A number of recommendations are included in the report.