Experiences of the coronavirus pandemic for staff in care homes

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Summary of report content

Healthwatch Wandsworth conducted a survey in July 2020 with 129 staff in care homes to gather their experiences during the pandemic.

The report found that a good proportion of staff felt that over time they had safety measures they seemed happy with, this was not the case for all. The perceived need for mental health support for staff and residents varied as did the support available to them. Technology was recognised as an important way of coping with social distancing measures and new ways of working, but it brought additional challenges in the workload and was not consistently available across all care homes.

A number of recommendations are included in the report. 

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General details

Report title 
Experiences of the coronavirus pandemic for staff in care homes
Local Healthwatch 
Healthwatch Wandsworth
Date of publication 
Thursday, 1 October, 2020
Date evidence capture began 
Wednesday, 1 July, 2020
Date evidence capture finished 
Monday, 27 July, 2020
Type of report 
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Information providing
Lifestyle and wellbeing
Quality of care
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.