The experiences of care home residents during the Covid-19 pandemic

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Summary of report content

Healthwatch Lancashire in collaboration with Lancashire County Council Quality, Contracts and Safeguarding Adults Service, created three surveys to provide a ‘snapshot’ of the experience of people living in, working in and who had relatives in care homes in Lancashire during the pandemic. This report focuses on the feedback given by people resident in Lancashire care homes during the pandemic. In total they received 15 responses from people in 8 different care homes.

All respondents said that they felt safe, valued, respected, treated with dignity and were given the opportunity to speak to their friends and family.

Although most of the feedback was positive, five people told us that they felt bored, three people said they felt lonely, one person felt that they weren’t listened to and another said that they did not feel informed.

Six residents left comments which were all complimentary about the staff and some respondents reaffirmed that they felt safe and looked after.

Healthwatch Lancashire resolved to undertake further research on this topic once it was safe to visit care homes again.

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General details

Report title 
The experiences of care home residents during the Covid-19 pandemic
Local Healthwatch 
Healthwatch Lancashire
Date of publication 
Friday, 30 April, 2021
Date evidence capture began 
Monday, 1 June, 2020
Date evidence capture finished 
Friday, 31 July, 2020
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Health protection
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Local Council
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.