Experience summary report - Devon Partnership NHS Trust

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Summary of report content

The information within this report illustrates the nature of the feedback that has been received in relation to experiences involving mental health care and learning disabilities services that relate to Devon Partnership NHS Trust. During the last fiscal year, April 2016 – March 2017, Healthwatch Devon have captured a total of 56 individual experiences. This report summarises what those 56 people told Healthwatch Devon. The top 3 themes in relation to the experiences gathered around mental health services include; Overall Healthwatch Devon found that 14% of the feedback received was given a theme of Staff attitudes. 95% of this feedback was negative; access to mental health services attracted a further 12% of the total feedback of which 89% of the comments were negative and 11% neutral; 12% of the feedback included the theme of quality of treatment. 83% was negative, 11% positive and 6% neutral. The data included in the experience summary reports are for the recipients to utilise and to help inform service design, delivery and improvement.

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General details

Report title 
Experience summary report - Devon Partnership NHS Trust
Local Healthwatch 
Healthwatch Devon
Date of publication 
Saturday, 1 April, 2017
Date evidence capture began 
Friday, 1 April, 2016
Date evidence capture finished 
Friday, 31 March, 2017
Type of report 
Key themes 
Quality of treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Community mental health team (CMHT)

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.