Summary of report contentThe information within this report illustrates the nature of the feedback that has been received in relation to experiences involving mental health care and learning disabilities services that relate to Devon Partnership NHS Trust. During the last fiscal year, April 2016 – March 2017, Healthwatch Devon have captured a total of 56 individual experiences. This report summarises what those 56 people told Healthwatch Devon. The top 3 themes in relation to the experiences gathered around mental health services include; Overall Healthwatch Devon found that 14% of the feedback received was given a theme of Staff attitudes. 95% of this feedback was negative; access to mental health services attracted a further 12% of the total feedback of which 89% of the comments were negative and 11% neutral; 12% of the feedback included the theme of quality of treatment. 83% was negative, 11% positive and 6% neutral. The data included in the experience summary reports are for the recipients to utilise and to help inform service design, delivery and improvement.
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Experience summary report - Devon Partnership NHS Trust
Date of publication
Saturday, 1 April, 2017
Date evidence capture began
Friday, 1 April, 2016
Date evidence capture finished
Friday, 31 March, 2017
Type of report
Quality of treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Mental health services
Community mental health team (CMHT)
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?