Summary of report contentHealthwatch Devon compiled a report to reflect how they gather experiences of patients who use services run by Northern Devon Healthcare NHS Trust. They used data collected between the 1st of April 2013 and the 31st of March 2015. The report was compiled using information from 138 individual responses. The report presented analysis of who had sent feedback to Healthwatch Devon, for example, 52% of commentators were patients or service users, and 22% were relatives or carers. The report also provided a thematic analysis identifying the main areas that received negative feedback. These areas were communication, care in the community, access to treatments, complaints handling, timeliness of treatment or care, and facilities. The report also provided a summary of the care areas that Healthwatch Devon received feedback on, where this had been specified. Although most respondents did not specify the care area, the most common specified area was musculoskeletal health. The report made several recommendations for areas that Northern Devon Healthcare NHS Trust should priorities for the year. These were; communication, providing information, access to treatments and services, accident and emergency department, and end of life care. The report also included a list of next steps. The report did not include a response from Northern Devon Healthcare NHS Trust.
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Experience summary report
Date of publication
Wednesday, 1 April, 2015
Date evidence capture began
Monday, 1 April, 2013
Date evidence capture finished
Tuesday, 31 March, 2015
Type of report
Communication between staff and patients
Quality of care
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?