The experience of safeguarding

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Summary of report content

In early 2019 Surrey Safeguarding Adults Board commissioned Healthwatch Surrey to

  • gain rich insight into people's experience of Safeguarding
  • identify best practice and challenges and understand what makes the experience worthwhile for people involved

We undertook 14 individual face to face depth interviews with people at the heart of a recently-concluded Section 42 Enquiry in summer/autumn 2019.

Key findings were - 

  1. Most people we spoke to found their experience to be positive or neutral 
  2. People’s minimal awareness of Safeguarding can lead to delays and harm 
  3. Ignorance of the process makes it difficult for people to engage with their enquiry
  4. People differ in how much involvement they want
  5. People don’t start an enquiry with ‘desired outcomes’, but there are outcomes that make the experience worthwhile

We recommended

  • Continue to raise awareness, relevance and accessibility of Safeguarding - target next of kin, providing information at milestones such as the start of care
  • Provide written information at the start and end of an enquiry
  • Assess people's desired involvement early in the process and respect this throughout
  • Change metrics used to assess the value of an enquiry

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General details

Report title 
The experience of safeguarding
Local Healthwatch 
Healthwatch Surrey
Date of publication 
Friday, 1 November, 2019
Date evidence capture began 
Saturday, 1 June, 2019
Date evidence capture finished 
Sunday, 1 September, 2019
Type of report 
Key themes 
Quality of care
Other information of note about this report 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other local body
If this work has been done in partnership, who is the partner? 
Surrey County Council Safeguarding Teams
Primary research method used 
Unstructured Interview
How was the information collected? 

Details of health and care services included in the report

Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.