Summary of report content
In early 2019 Surrey Safeguarding Adults Board commissioned Healthwatch Surrey to
- gain rich insight into people's experience of Safeguarding
- identify best practice and challenges and understand what makes the experience worthwhile for people involved
We undertook 14 individual face to face depth interviews with people at the heart of a recently-concluded Section 42 Enquiry in summer/autumn 2019.
Key findings were -
- Most people we spoke to found their experience to be positive or neutral
- People’s minimal awareness of Safeguarding can lead to delays and harm
- Ignorance of the process makes it difficult for people to engage with their enquiry
- People differ in how much involvement they want
- People don’t start an enquiry with ‘desired outcomes’, but there are outcomes that make the experience worthwhile
We recommended
- Continue to raise awareness, relevance and accessibility of Safeguarding - target next of kin, providing information at milestones such as the start of care
- Provide written information at the start and end of an enquiry
- Assess people's desired involvement early in the process and respect this throughout
- Change metrics used to assess the value of an enquiry
Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.