The experience of Northwick park hospital October 2019 - September 2020Download (PDF 1.33MB)
Summary of report content
This report is a trends analysis report by Healthwatch Harrow about experience of Northwick Park Hospital and is based on the feedback of 249 people obtained from a variety of sources, including general engagement and comments posted online.
The top themes are:
- the vast majority of people report good quality, compassionate treatment and care;
- people value acute care during the pandemic;
- people feel levels of support, communication and involvement could be improved;
- service access (appointment availability and waiting times) remains an issue.