Summary of report content
Healthwatch Harrow report on the feedback they have received from local people about Northwick Park Hospital during the period July 2019 to June 2020. They had spoken to 316 people during this period.
Just over half of the feedback they received was positive. While most people are pleased with treatment & care, levels of support and waiting times in A&E are questioned. Comments reflect a great appreciation of the service provided by Acute Care during the Covid-19 pandemic. Despite visiting restrictions, family and carers report good levels of involvement in inpatient care. Some who report cancellations of elective care say information is lacking, creating uncertainty. Administration and telephone access remain issues for many. Nursing support on the ward appears to be much better than that in A&E. Some people do not feel adequately supported or informed, following discharge.