Experience of hospital discharge at Whittington Hospital

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Summary of report content

This 2017 report and the research which informed its findings was carried out as part of a programme of engagement on the North London Partners Urgent and Emergency Care programme. North London Partners is the sustainability and transformation partnership for North London, formed of health and care organisations from the five London boroughs of Barnet, Camden, Enfield, Haringey and Islington. The five local Healthwatch in the North London area are collaborating to promote citizen engagement in the work of the partnership. This includes an extensive programme of engagement on Urgent and Emergency Care, led by Healthwatch Camden. Healthwatch Barnet conducted the interviews for this piece of work which aimed to explore the experience of patients discharged from the Whittington Hospital in the last six months of 2017. Patients were asked about the information they were given before discharge; if they had a care plan; whether they felt sufficiently involved in the care planning; whether they felt supported at home; and, if anything could have been done better. Responses varied between patients as to how they felt about their experience although, where people had care packages in place, the report notes that over half of them described issues with this. The themes of these issues were: no continuity of carer (with some not arriving), no control over the tasks performed by the carer; and the competencies and attitudes of the carers showed large variations.

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General details

Report title 
Experience of hospital discharge at Whittington Hospital
Local Healthwatch 
Healthwatch Barnet
Healthwatch Camden
Healthwatch Enfield
Healthwatch Haringey
Healthwatch Islington
Date of publication 
Sunday, 31 December, 2017
Date evidence capture began 
Thursday, 1 June, 2017
Date evidence capture finished 
Sunday, 31 December, 2017
Type of report 
Report
Key themes 
Communication between staff and patients
Consent to care and treatment
Continuity of care
Cost of services
Discharge
Engagement
Health and safety
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Patient records
Quality of care
Service delivery organisation and staffing
Support
Other information of note about this report 
Careplan
Healthwatch reference number 
Rep-6872

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Other (please specify)
If this work has been done in partnership, who is the partner? 
North London Partners
Primary research method used 
Survey
How was the information collected? 
Telephone
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Care of the elderly
Occupational therapy
Social care services 
After care
Home care / domiciliary care
Community services 
Community healthcare and nursing services
Other services 
Equipment service

Details about conditions and diseases

Types of disabilities 
Multiple
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
9
Age group 
All people over the age of 65
Gender 
All
Ethnicity 
Mixed / multiple ethnic groups
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.