Summary of report contentThis 2017 report and the research which informed its findings was carried out as part of a programme of engagement on the North London Partners Urgent and Emergency Care programme. North London Partners is the sustainability and transformation partnership for North London, formed of health and care organisations from the five London boroughs of Barnet, Camden, Enfield, Haringey and Islington. The five local Healthwatch in the North London area are collaborating to promote citizen engagement in the work of the partnership. This includes an extensive programme of engagement on Urgent and Emergency Care, led by Healthwatch Camden. Healthwatch Barnet conducted the interviews for this piece of work which aimed to explore the experience of patients discharged from the Whittington Hospital in the last six months of 2017. Patients were asked about the information they were given before discharge; if they had a care plan; whether they felt sufficiently involved in the care planning; whether they felt supported at home; and, if anything could have been done better. Responses varied between patients as to how they felt about their experience although, where people had care packages in place, the report notes that over half of them described issues with this. The themes of these issues were: no continuity of carer (with some not arriving), no control over the tasks performed by the carer; and the competencies and attitudes of the carers showed large variations.
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Experience of hospital discharge at Whittington Hospital
Date of publication
Sunday, 31 December, 2017
Date evidence capture began
Thursday, 1 June, 2017
Date evidence capture finished
Sunday, 31 December, 2017
Type of report
Communication between staff and patients
Consent to care and treatment
Continuity of care
Cost of services
Health and safety
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Other (please specify)
If this work has been done in partnership, who is the partner?
North London Partners
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Acute services with overnight beds
Care of the elderly
Community healthcare and nursing services
Types of disabilities
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
All people over the age of 65
Mixed / multiple ethnic groups
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?