Experience of Homerton University Hospital

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Summary of report content

Healthwatch Hackney collected feedback from patients from Homerton University Hospital between 1st April 2018 and 31st March 2019.

The majority of respondents felt well informed and involved in their care but felt that services were difficult to access. The advice and information received was generally thought of as positive but waiting times at appointments were negatively reported. Levels of communication and support were negatively reported also.

No recommendations were made in this report. 

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General details

Report title 
Experience of Homerton University Hospital
Local Healthwatch 
Healthwatch Hackney
Date of publication 
Monday, 8 April, 2019
Date evidence capture began 
Sunday, 1 April, 2018
Date evidence capture finished 
Sunday, 31 March, 2019
Type of report 
Annual report
Key themes 
Access
Booking appointments
Communication between staff and patients
Diagnosis
Discharge
Holistic support
Information providing
Quality of appointment
Quality of care
Quality of treatment
Referrals
Staff attitudes
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-4923

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Deliberative event
User stories
How was the information collected? 
Website Feedback
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Cardiology
Ear, nose and throat
Gastroenterology
General surgery
Inpatient care
Maternity
Obstetrics & gynaecology
Orthopaedics
Outpatients
Physiotherapy
Podiatry
Urology
Urgent and emergency care services 
Accident & emergency
Other services 
Patient transport

Details of people who shared their views

Number of people who shared their views 
274
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.