Experience of health and social care services Q3

Download (PDF 1.06MB)

Summary of report content

This report is based on the experience of 352 people. Feedback has been obtained from a variety of sources, including general outreach and comments posted online (including the NHS, Care Opinion and social media).

Findings suggest the vast majority of people receive good quality, compassionate treatment and care. However, we hear accounts of poor appointment and telephone access. People would also like greater levels of communication.

Would you like to look at:

General details

Report title 
Experience of health and social care services Q3
Local Healthwatch 
Healthwatch Harrow
Date of publication 
Thursday, 9 January, 2020
Date evidence capture began 
Tuesday, 1 October, 2019
Date evidence capture finished 
Tuesday, 31 December, 2019
Type of report 
Report
Key themes 
Access
Booking appointments
Health promotion
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Staff training
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-5256

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Engagement event
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Cardiology
Dentistry
Maternity
Neurology
Mental health services 
Community mental health team (CMHT)

Details of people who shared their views

Number of people who shared their views 
352
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.