Summary of report content
This report is a trends analysis report by Healthwatch Harrow about experience of GP services and is based on the feedback of 535 people obtained from a variety of sources, including general outreach and comments posted online.
The top themes are:
- people are broadly satisfied with customer service (staff attitude and quality)- vast majority of people receive good quality, compassionate treatment and care, and feel supported and involved;
- service access is an increasing issue for many- the ability to obtain timely appointments is a problem for many, with accounts of congested telephone lines and waits of days (or more) to see a clinician;
- choice is an issue, with some patients not comfortable with, or able to undertake remote appointments;
- people would like greater levels of communication and support from administrative staff;
- people have mixed sentiments about Covid-19, Children, Mental Health and Maternity;
- older people have more negative experiences.
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Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.