Experience of COVID-19 in care service providers in Brent

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Summary of report content

In February 2019 Healthwatch Brent undertook Enter and View visits to three extra care schemes: During the first three months of the COVID-19 pandemic, April 2020 to June 2020, these schemes suffered significant levels of virus-related fatalities, compared to the other schemes previously visited by the Enter and View team.

Healthwatch Brent contacted the care provider managers in June 2021 to see what had happened with their findings and recommendations from the 2019 visits. The manager of one care provider was able to share details of recent adaptations during the pandemic and has shown clear improvements which are reflected in the CQC Inspection report November 2019, where it was rated overall good. The manager of the other care services did not respond.

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General details

Report title 
Experience of COVID-19 in care service providers in Brent
Local Healthwatch 
Healthwatch Brent
Date of publication 
Friday, 2 July, 2021
Date evidence capture began 
Tuesday, 1 June, 2021
Date evidence capture finished 
Wednesday, 30 June, 2021
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Health protection
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Extra care housing services

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.