Summary of report content
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An evaluation of the urgent care centre at New Cross Hospital
Date of publication
Monday, 1 May, 2017
Date evidence capture began
Monday, 6 February, 2017
Date evidence capture finished
Friday, 10 February, 2017
Type of report
Building and facilities
Car parking cccess
Communication between staff and patients
Food and nutrition
Health and safety
Quality of appointment
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
If this work has been done in partnership, who is the partner?
Wolverhampton Clinical Commissioning Group
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Urgent and emergency care services
Urgent care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?