An evaluation of the urgent care centre at New Cross Hospital

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General details

Report title 
An evaluation of the urgent care centre at New Cross Hospital
Local Healthwatch 
Healthwatch Wolverhampton
Date of publication 
Monday, 1 May, 2017
Date evidence capture began 
Monday, 6 February, 2017
Date evidence capture finished 
Friday, 10 February, 2017
Type of report 
Service evaluation
Key themes 
Access
Administration
Admission
Building and facilities
Car parking cccess
Communication between staff and patients
Complaints procedure
Decor
Diagnosis
Food and nutrition
Health and safety
Health promotion
Information providing
Prescription
Public involvement
Quality of appointment
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-1242

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
If this work has been done in partnership, who is the partner? 
Wolverhampton Clinical Commissioning Group
Primary research method used 
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Urgent and emergency care services 
Urgent care services

Details of people who shared their views

Number of people who shared their views 
187
Age group 
All
Gender 
All
Ethnicity 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.