Evaluation of Paignton Health Wellbeing Centre

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Summary of report content

Healthwatch Torbay is the independent local consumer champion for people who use health and social care services. In the first phase of evaluation the Healthwatch team created an online survey, which was also available in printed form with a freepost return envelope. The team were on-site in the Centre for three weeks, for a few hours each day when the survey was promoted and individual patients were invited to share their opinions. The survey was open for four weeks to ensure that late entries were captured. Some of the wellbeing questions overlapped with those tested and used in the evaluation of the new model of care for the coastal area of South Devon. The survey followed the journey of the person's experience and 210 people responded of which 12 offered to take part in the next evaluation phase. The survey responders, on the whole, considered that Paignton Health and Wellbeing Centre is successful. The key elements of this are that: The facility is within the local community and has reduced travelling for many. Their care is considered to be of a high standard with both clinical and administrative staff being praised. The former Paignton Hospital building is still in use but now renamed and used as Paignton Health and Wellbeing Centre. The survey was aimed to explore the shift to include ‘wellbeing’ in the delivery of services. From both conversations and survey responses, it appears that this part of the aspiration is delivered through the traditional approach of hollistic care. However, it is not underpinned by significant resources to promote self-care in the general population, other than those offered by dedicated clinics. The Centre has adopted the traditional outpatient health clinic approach, something responders understand and appreciate.

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General details

Report title 
Evaluation of Paignton Health Wellbeing Centre
Local Healthwatch 
Healthwatch Torbay
Date of publication 
Thursday, 1 March, 2018
Date evidence capture began 
Thursday, 1 March, 2018
Date evidence capture finished 
Thursday, 1 March, 2018
Type of report 
Key themes 
Building and facilities
Communication between staff and patients
Quality of care
Quality of treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Health visitor
Secondary care services 
Acute services without overnight beds / listed acute services with or without overnight beds
Breast screening
General surgery

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.