Evaluation of the Eye Clinic Liaison Officer Service at James Cook University Hospital

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Summary of report content

In June 2017, Healthwatch Middlesborough and Healthwatch Redcar and Cleveland worked in partnership to look at the pathway that a person with sight loss may follow to identify how they are referred to services and where they receive support. The aim of this work was to gather the views of service users and stakeholders to evaluate the benefits and the impact of the ECLO (Eye Clinic Liaison Officer) service at JCUH (James Cook University Hospital). They also wanted to find out how the ECLO service at JCUH compares regionally and highlight how a reduction in funding will affect the access and support given to patients locally. Representatives carried out telephone consultations with 30 patients who had given permission to be contacted, and asked questions regarding their experience of the service. The report makes 3 recommendations to the service: That a recognised pathway be implemented so that all patients with a sight loss diagnosis are referred to an ECLO, that funding for the ECLO service at JCUH is continued in the long-term for the benefit of patients, and that dedicated space for the delivery of the ECLO service should be identified. The report does not contain a response from the service provider.

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General details

Report title 
Evaluation of the Eye Clinic Liaison Officer Service at James Cook University Hospital
Local Healthwatch 
Healthwatch Redcar & Cleveland
Date of publication 
Thursday, 1 June, 2017
Type of report 
Service evaluation
Key themes 
Booking appointments
Health inequalities
Information providing
Public involvement
Quality of care
Quality of treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 

Details about conditions and diseases

Conditions or diseases 
Eye conditions

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.