Evaluation of the Eye Clinic Liaison Officer Service at James Cook University HospitalDownload (PDF 976KB)
Summary of report contentIn June 2017, Healthwatch Middlesborough and Healthwatch Redcar and Cleveland worked in partnership to look at the pathway that a person with sight loss may follow to identify how they are referred to services and where they receive support. The aim of this work was to gather the views of service users and stakeholders to evaluate the benefits and the impact of the ECLO (Eye Clinic Liaison Officer) service at JCUH (James Cook University Hospital). They also wanted to find out how the ECLO service at JCUH compares regionally and highlight how a reduction in funding will affect the access and support given to patients locally. Representatives carried out telephone consultations with 30 patients who had given permission to be contacted, and asked questions regarding their experience of the service. The report makes 3 recommendations to the service: That a recognised pathway be implemented so that all patients with a sight loss diagnosis are referred to an ECLO, that funding for the ECLO service at JCUH is continued in the long-term for the benefit of patients, and that dedicated space for the delivery of the ECLO service should be identified. The report does not contain a response from the service provider.
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Evaluation of the Eye Clinic Liaison Officer Service at James Cook University Hospital
Healthwatch Redcar & Cleveland
Date of publication
Thursday, 1 June, 2017
Type of report
Quality of care
Quality of treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Conditions or diseases
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?