Evaluation of the Eye Clinic Liaison Officer Service at James Cook University HospitalDownload (PDF 976KB)
Summary of report contentA combined report was created by Healthwatch Middlesbrough and Healthwatch Redcar and Cleveland (healthwatch South Tees) to evaluate the Eye Clinic Liaison Officer Service at James Cook University Hospital. The report was carried out as the service is currently under threat due to a lack of funding and at a possible risk of being reduced from its current four day a week provision. The aim of this work was to gather the views of service users and stakeholders to evaluate the benefits and the impact of the ECLO service. They also wanter to understand how the ECLO service at JCUH compares regionally and highlight how a reduction in funding will affect the access and support given to patients locally. The report involved a looking at reviews carried out previously by the Royal National Institute of Blind People (RNIB) and other Eye Health Needs Assessments (EHNA) and they carried out a survey of 30 people. It also includes statistics of the people that use the service. The review gives three recommendations: - That a recognised pathway be implemented so that all patients with a sight loss diagnosis are referred to an Eye Clinic Liaison Officer (ECLO). - Funding for the ECLO service at JCUH is continued in the long-term for the benefit of patients. - Dedicated space for the delivery of the ECLO service should be identified.
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Evaluation of the Eye Clinic Liaison Officer Service at James Cook University Hospital
Healthwatch Redcar & Cleveland
Date of publication
Wednesday, 21 June, 2017
Type of report
Building and facilities
Cost of services
Health and safety
Quality of appointment
Quality of care
Quality of treatment
Service delivery organisation and staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Secondary care services
Conditions or diseases
Types of long term conditions
Blindness or severe visual impairment
Number of people who shared their views
Does the information include public's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?