Equipment services in Salford

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Summary of report content

Healthwatch Salford undertook research on people’s experiences of equipment services as it was one of their priorities for the year 2020/21.  They undertook a survey to which 335 people responded.

Most people were happy with the equipment provided.  The top three types of equipment used were help with walking and getting up, bathing and toileting. Most people felt that all elements of the equipment service that they had used are excellent.  Most people were happy with the contact times for the service, but some wanted the service to be available on early mornings and evenings.

Nearly everyone was happy with the times of the delivery service.  Most said that the equipment was delivered on the agreed day.  Nearly four in five knew what to do if an item of equipment is no longer needed.

The report contains five recommendations based on the feedback given by people to the survey, and a detailed response from the provider.

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General details

Report title 
Equipment services in Salford
Local Healthwatch 
Healthwatch Salford
Date of publication 
Monday, 5 July, 2021
Date evidence capture began 
Friday, 1 January, 2021
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Communication between staff and patients
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other local body
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Other services 
Equipment service

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.