Enter & view report: Locharwoods of Birkdale

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Summary of report content

Our visit to ‘Locharwoods of Birkdale’ was conducted as part of a series of pre-arranged visits to care homes across Sefton. We had also received feedback about this service and agreed that it was important to visit the home and gain an independent overview. This was an unannounced Enter and View visit.

Observations of the home and the care provided were made and on the whole all were rated as excellent or good. We spoke with four residents and five members of staff shared their anonymous feedback via our questionnaire. The Manager also completed our questionnaire as did three family members.

Members of the Enter and View team fed back that this had been a very positive visit, being welcomed by the manager, staff and residents. In reviewing all areas, the home is rated in the majority of areas as either excellent or good.

Overall we found the care provided by this home to be excellent. Given that the manager of the home was provided with one hours notice, the team were made to feel very welcome by everyone at Locharwoods. The home has strong visible management and staff members felt supported.

Residents we spoke to were well dressed and their rooms were clean. Residents told us that they were happy living at the home and their family members agreed.

We were given an example of the home accommodating residents individual needs which we felt was exemplar. We were told how mindfulness training had been sourced as there were a number of residents who had been feeling anxious. This had helped residents with both breathing and coping strategies.

 

 

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General details

Report title 
Enter & view report: Locharwoods of Birkdale
Local Healthwatch 
Healthwatch Sefton
Date of publication 
Monday, 1 June, 2020
Date evidence capture began 
Wednesday, 8 May, 2019
Date evidence capture finished 
Wednesday, 29 May, 2019
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Communication between staff and patients
Complaints procedure
Decor
Food and nutrition
Health and safety
Lifestyle and wellbeing
Public involvement
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Good Practice

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Social care services 
Adult social care

Details about conditions and diseases

Types of disabilities 
Not known
Types of long term conditions 
Not known

Details of people who shared their views

Number of people who shared their views 
13
Age group 
All people 18 and over
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.