Summary of report contentWe were made welcome by the Lounge Manager and other staff during the visit. General information was forthcoming and answers appeared honest and open. The Lounge had a nice atmosphere and patients who engaged with Healthwatch Authorised Representatives felt that they were receiving good care from the staff team. The lighting in the lounge was dim due to lack of natural light and windows. Staff appeared to be happy working in the Lounge and patients looked comfortable. It could not be ascertained that when patients were accommodated in the side bay area that there would be a member of staff permanently available in order to prevent any unauthorised access to records or equipment stored there.
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Enter & view: Arrowe Park Hospital, discharge hospitality lounge
Date of publication
Wednesday, 13 March, 2019
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Lifestyle and wellbeing
Quality of care
Quality of catering
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?