Enter & view: Arrowe Park Hospital, discharge hospitality lounge

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Summary of report content

We were made welcome by the Lounge Manager and other staff during the visit. General information was forthcoming and answers appeared honest and open. The Lounge had a nice atmosphere and patients who engaged with Healthwatch Authorised Representatives felt that they were receiving good care from the staff team. The lighting in the lounge was dim due to lack of natural light and windows. Staff appeared to be happy working in the Lounge and patients looked comfortable. It could not be ascertained that when patients were accommodated in the side bay area that there would be a member of staff permanently available in order to prevent any unauthorised access to records or equipment stored there.

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General details

Report title 
Enter & view: Arrowe Park Hospital, discharge hospitality lounge
Local Healthwatch 
Healthwatch Wirral
Date of publication 
Wednesday, 13 March, 2019
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Health protection
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Staff attitudes
Staff levels
Support

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Secondary care services 
Discharge lounge

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.