Enter & View: Allambie Court

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Summary of report content

Healthwatch Warwickshire conducted an unannounced Enter and View visit to Allambie Court, a nursing home with 23 residents, and 34 staff members, to ensure that standards achieved during the most recent Care Quality Commission inspection had been maintained. The visit was facilitated by the registered manager who had been in post for 14 years. At the time of the visit all the windows and curtains were being replaced, a communal shower was being installed and all the bedroom furniture was being replaced with dementia friendly furniture. The home had one activity coordinator. The reception area was spacious and formed part of the main home. The communal dining rooms and lounges were were clean and bright and showed signs of recent redecoration to a good standard. The furniture in these areas was clean and of a good standard. However, The condition of decoration in the communal corridors was old and the availability of communal bathing facilities for the number of residents accommodated at Allambie Court was not enough. Another concern was that the emergency pull cords in communal toilets being tied up or not reaching floor level. There was friendly and respectful interaction between staff and residents and they appeared to be comfortable, clean and well dressed for the current weather conditions. The team spoke to 3 members of staff and one of them did not feel that they received regular support, and there was “room for improvement” although they acknowledged the Registered Manager had an open door policy. The other two members of staff felt that they received enough support. A relative commented that they felt the home was understaffed and regular checks on their relative were not carried out as they should be due to the lack of staff. They did comment that the staff “do anything they ask”. The report makes the following recommendations: - The redecoration of communal corridors is undertaken. - That the concerns around the availability of communal bathing facilities is addressed by the provider. - The role of activity coordinator is assessed to see if the current hours/days are sufficient to meet the social interaction needs of all residents at the home. - All staff to wear name badges to assist residents, relatives and visitors with identification. A follow up visit was recommended in 6 months to follow up on the planned improvements discussed with the Registered Manager and on Healthwatch Warwickshire’s recommendations and to report back on these.

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General details

Report title 
Enter & View: Allambie Court
Local Healthwatch 
Healthwatch Warwickshire
Date of publication 
Tuesday, 17 February, 2015
Date evidence capture began 
Tuesday, 17 February, 2015
Date evidence capture finished 
Tuesday, 17 February, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Health and safety
Quality of care
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.