Enter & View: Abbcross Nursing Home

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Summary of report content

Healthwatch Havering carried out an enter and view visit to Abbcross Nursing Home. Prior to the visit, members of Healthwatch Havering met the home’s manager in a video conference meeting to discuss the home and set the scene for the visit.

Ten out of twenty-six beds in the home are reserved for patients who are discharged from hospital but require after-care.

The team made a number of observations, including the following:

  • The building is well maintained with a good sized garden, the home has been revamped and redecorated in recent months
  • The home has a designated GP
  • Mealtimes are staggered to enable staff to spend quality time with residents
  • Some staff were training to certify end of life, which would enable arrangements to be made for deceased residents with a minimum of distress for their relatives

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General details

Report title 
Enter & View: Abbcross Nursing Home
Local Healthwatch 
Healthwatch Havering
Date of publication 
Tuesday, 26 July, 2022
Date evidence capture began 
Thursday, 28 April, 2022
Date evidence capture finished 
Thursday, 28 April, 2022
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Health promotion
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff levels
Staff training
Other information of note about this report 

Methodology and approach

If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Does the information include public's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.