Enter and view:Cranwell Court Care Home, North East Lincolnshire

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Summary of report content

This was an announced/unannounced visit with a letter being sent to the Care Home 6 weeks in advance of the date and a letter a week before, saying there would be a visit. Summary of findings; residents were treated with respect during our visit, staff were fully aware of safeguarding issues and had received training, a number of doors and cupboards were left unlocked or with keys in containing high risk equipment, residents appeared clean and well dressed, there were several wheelchairs, a wooden bed frame and a hoist left along the upstairs landing and the lift entrance on the 1st floor appeared cluttered, staff to be reminded PPE to be worn when assisting residents with feeding and attending to personal care, there were concerns around correct moving and handling techniques. Recommendations: contractors working within the building must be reminded to safeguard residents by locking the isolation units, ensure that staff remove keys from treatment cupboards and doors to rooms containing high risk equipment are kept locked at all times, corridors and lift access areas to be kept free of surplus equipment, which could be temporarily housed in an empty room, correct PPE to be worn when assisting residents with feeding and attending to personal care, ensure staff are using the correct moving and handling techniques, encourage residents to wear footwear that will not put them at risk of trips and falls, consider where equipment is dried in the home on radiators so they aren’t in residents reach, ensure bins are emptied regularly and that waste bags are removed ASAP, staff to be reminded to respect the wishes of residents over times to be awakened in the morning. Service Provider Response; we did not receive a response in the 20 working days given from the service provider or manager after numerous telephone calls and email reminders

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General details

Report title 
Enter and view:Cranwell Court Care Home, North East Lincolnshire
Local Healthwatch 
Healthwatch North East Lincolnshire
Date of publication 
Monday, 10 October, 2016
Date evidence capture began 
Monday, 10 October, 2016
Date evidence capture finished 
Monday, 10 October, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Complaints procedure
Food and nutrition
Quality of care
Service delivery organisation and staffing
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
User stories
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.