Enter and view: Youell Court Residential Care Home

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Summary of report content

Healthwatch Coventry conducted an announced enter and view visit to Youell Court Residential Care Home on 18 August 2015. The visit is part of a wider programme of visits from the perspective ‘would I wish my relative to live here’. The home provides care for residents over 65 years old and those with dementia. On the day of the visit, the team engaged with 4 residents, 4 relatives and 5 staff members using survey and observation methods. This was a friendly, bright and spacious home. The premises were fit for purpose, clean with no unpleasant odours. The home has a Christian ethos as it is a Salvation Army home but anyone is welcome there regardless of religious beliefs. Staff were friendly and approachable. At the time of the visit, there was no official manager. The Head of Care was acting manager. The team identified that there could be more staff on duty. The team found that the residents looked content. Regular activities and outings are organised by the Activities Coordinator and residents are encouraged to take part. Staff, residents and relatives expressed that they did not like the meals for residents being prepared off-site. Apart from the third floor, which the team considered to be dementia friendly, the rest of the home’s signage was in small print with no pictures. The report made a number of recommendations including the consideration of using different colour schemes when the home is due for refurbishment, for the signage to be reviewed, and for the home to conduct a resident and relative satisfaction review of the catering. It also suggested that, as per the consensus of the residents and staff, that the home’s layout does not change with refurbishment, for staff to undergo face to face training, and for the suggestion box to be reintroduced. The service provider responded to the report suggesting that they are undergoing improvements in line with the recommendations.

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General details

Report title 
Enter and view: Youell Court Residential Care Home
Local Healthwatch 
Healthwatch Coventry
Date of publication 
Monday, 26 October, 2015
Date evidence capture began 
Tuesday, 18 August, 2015
Date evidence capture finished 
Tuesday, 18 August, 2015
Type of report 
Enter and view
Key themes 
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff levels
Staff training
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
Another long-term condition

Details of people who shared their views

Number of people who shared their views 
Age group 
All people over the age of 65
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.