Enter and view: Wynyard Woods Care Home

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Summary of report content

Healthwatch Hartlepool undertook an Enter and View visit to Wynyard Woods Care Home on 1 April 2019. The visit took place following the publication of the CQC report published in May 2018 which stated the Home Requires Improvement.  During the visit, they spoke to 13 residents.

During their visit Healthwatch Hartlepool observed plenty of activities, a comprehensive menu and an appropriate décor.  Residents were felt that they could be relatively independent, had a good choice of food, were generally happy at the home and felt that they were treated with respect by staff.

There were 6 recommendations including cleanliness, clothing and the format of menus.

The report doesn’t contain a response from the provider.

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General details

Report title 
Enter and view: Wynyard Woods Care Home
Local Healthwatch 
Healthwatch Hartlepool
Date of publication 
Monday, 30 March, 2020
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Monday, 1 April, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.