Enter and view: Wyndham Manor

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Summary of report content

Healthwatch Cumbria conducted an unannounced Enter and View visit to Wyndham Manor, a privately run 68 bed Residential Care Home, on 17 January 2014. The Healthwatch Cumbria Enter and View team were told that the home welcomes respite/short stay residents and has three community beds for ‘step up’ use which are allocated by a local matron. Referrals to the home are usually made by social workers and word of mouth, most residents are self-funding. The Enter and View Authorised Representatives observed that the bedrooms are of a good size and that residents can bring their own furniture to the Home if they wish. There is good access to the garden which has fruit trees and seating areas and offers gardening activities for those who were interested. The visiting team spoke to a new resident and his family; they talked about the lovely atmosphere, the light airy feel and the pleasant smell of the Home. There was good evidence of a range of activities taking place with many being advertised with posters and pictures, the time table of activities was also on the wall in the dining room. The report notes that people’s spiritual needs are catered for. In particular, the visiting team heard about a resident for whom a taxi is arranged every Sunday so he can meet his family at church, and that the odd job man takes him to his disability club every week. The report made few suggestions for improvements, one of which was to consider getting a budgie for the ground floor as residents on the second floor enjoyed it so much. There was no response from the provider included in the report.

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General details

Report title 
Enter and view: Wyndham Manor
Local Healthwatch 
Healthwatch Cumbria
Date of publication 
Friday, 17 January, 2014
Date evidence capture began 
Friday, 17 January, 2014
Date evidence capture finished 
Thursday, 17 April, 2014
Type of report 
Enter and view
Key themes 
Access
Administration
Admission
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Continuity of care
Decor
Digitalisation of services
Engagement
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-5045

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
10
Age group 
Not known
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.