National Reports Library

Summary of report content

Healthwatch Cumbria conducted an unannounced Enter and View visit to Wyndham Manor, a privately run 68 bed Residential Care Home, on 17 January 2014. The Healthwatch Cumbria Enter and View team were told that the home welcomes respite/short stay residents and has three community beds for ‘step up’ use which are allocated by a local matron. Referrals to the home are usually made by social workers and word of mouth, most residents are self-funding. The Enter and View Authorised Representatives observed that the bedrooms are of a good size and that residents can bring their own furniture to the Home if they wish. There is good access to the garden which has fruit trees and seating areas and offers gardening activities for those who were interested. The visiting team spoke to a new resident and his family; they talked about the lovely atmosphere, the light airy feel and the pleasant smell of the Home. There was good evidence of a range of activities taking place with many being advertised with posters and pictures, the time table of activities was also on the wall in the dining room. The report notes that people’s spiritual needs are catered for. In particular, the visiting team heard about a resident for whom a taxi is arranged every Sunday so he can meet his family at church, and that the odd job man takes him to his disability club every week. The report made few suggestions for improvements, one of which was to consider getting a budgie for the ground floor as residents on the second floor enjoyed it so much. There was no response from the provider included in the report.

Would you like to look at: