Summary of report contentIn January 2018, Healthwatch Norfolk carried out an enter and view visit to Wyndham House, a residential care home run by Castlemeadow Care Ltd. The visit was part of a programme of visits to care homes looking at the relationship between staff and residents and how residents are supported to make their own decisions about activities and food choices. Representatives visited the premises and engaged with residents and their relatives, as well as making their own observations. Key findings were: - The two story building is currently undergoing extensive refurbishment and is welcoming, warm and friendly. - All rooms are large single occupancy with en-suite facilities, some overlooking the large garden. - All residents appeared well presented, comfortable and happy. - A good range of activities is offered by the Activities Coordinator and it is hoped to expand this in the coming months. - Monthly meetings are held with residents’ families. The report makes 4 recommendations suggesting improvements for the premises and facilities, as well as expansion of the activities programme. The report was well received by the provider, who has responded to each recommendation.
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Enter and view: Wyndham House (Castlemeadow Care Ltd)
Date of publication
Tuesday, 20 February, 2018
Date evidence capture began
Tuesday, 9 January, 2018
Date evidence capture finished
Tuesday, 9 January, 2018
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
What type of impact was determined?