Enter and view: Wyndham House (Castlemeadow Care Ltd)

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Summary of report content

In January 2018, Healthwatch Norfolk carried out an enter and view visit to Wyndham House, a residential care home run by Castlemeadow Care Ltd. The visit was part of a programme of visits to care homes looking at the relationship between staff and residents and how residents are supported to make their own decisions about activities and food choices. Representatives visited the premises and engaged with residents and their relatives, as well as making their own observations. Key findings were: - The two story building is currently undergoing extensive refurbishment and is welcoming, warm and friendly. - All rooms are large single occupancy with en-suite facilities, some overlooking the large garden. - All residents appeared well presented, comfortable and happy. - A good range of activities is offered by the Activities Coordinator and it is hoped to expand this in the coming months. - Monthly meetings are held with residents’ families. The report makes 4 recommendations suggesting improvements for the premises and facilities, as well as expansion of the activities programme. The report was well received by the provider, who has responded to each recommendation.

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General details

Report title 
Enter and view: Wyndham House (Castlemeadow Care Ltd)
Local Healthwatch 
Healthwatch Norfolk
Date evidence capture began 
Tuesday, 9 January, 2018
Date evidence capture finished 
Tuesday, 9 January, 2018
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Support
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 
Rep-6759

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Adult social care
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
unknown
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.