Enter and view: Worcestershire Royal Hospital

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Summary of report content

Part of the Healthwatch Worcestershire (HWW) remit is to carry out Enter and View Visits. Patients have reported to HWW their experience of long waits at the Accident & Emergency Department (A&E) at Worcestershire Royal Hospital (WRH), some of which took place on trolleys in corridor areas at the hospital. The Worcestershire Royal Hospital (WRH) is run by the Worcestershire Acute Hospitals Trust (WAHT). HWW wrote to WAHT and informed them of the intention to carry out unannounced Enter and View visits to the A&E Departments during the week of 9th April 2018. The purpose of the visits was to follow up on the implementation of HWW recommendations as set out in the WAHT Action Plan. The report highlights and reviews each action which an assessment criteria is used to identify completion. The report contains six recommendations following the visit.

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General details

Report title 
Enter and view: Worcestershire Royal Hospital
Local Healthwatch 
Healthwatch Worcestershire
Date of publication 
Friday, 1 June, 2018
Date evidence capture began 
Monday, 9 April, 2018
Date evidence capture finished 
Monday, 9 April, 2018
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Food and nutrition
Health inequalities
Information providing
Quality of appointment
Quality of catering
Quality of staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.