Summary of report contentPart of the Healthwatch Worcestershire (HWW) remit is to carry out Enter and View Visits. Patients have reported to HWW their experience of long waits at the Accident & Emergency Department (A&E) at Worcestershire Royal Hospital (WRH), some of which took place on trolleys in corridor areas at the hospital. The Worcestershire Royal Hospital (WRH) is run by the Worcestershire Acute Hospitals Trust (WAHT). HWW wrote to WAHT and informed them of the intention to carry out unannounced Enter and View visits to the A&E Departments during the week of 9th April 2018. The purpose of the visits was to follow up on the implementation of HWW recommendations as set out in the WAHT Action Plan. The report highlights and reviews each action which an assessment criteria is used to identify completion. The report contains six recommendations following the visit.
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Enter and view: Worcestershire Royal Hospital
Date of publication
Friday, 1 June, 2018
Date evidence capture began
Monday, 9 April, 2018
Date evidence capture finished
Monday, 9 April, 2018
Type of report
Enter and view
Communication between staff and patients
Food and nutrition
Quality of appointment
Quality of catering
Quality of staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Accident & emergency
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible Impact (cost related)
Tangible impact (not cost related)