Enter and view: Woodside Care Home

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Summary of report content

Healthwatch Lincolnshire is the independent health and social care champion. Local Healthwatch is in place to gather the views and experiences of people accessing services, to use this information to influence decisions and to provide information and advice to the local community about health and social care services. These Enter and View visits are ‘announced’ visits where they notify the provider of their intention to visit. Healthwatch Lincolnshire visited Woodside Care Home on 27/09/2017. The summary of findings highlight: Overwhelmingly the residents seemed happy and settled in their environment with high praise for the staff and their caring and supportive attitude; Healthwatch Lincolnshire noted that residents said they wanted to have more opportunity to go out, but recognised that they needed support and conscious of how this would impact on the staff; Healthwatch Lincolnshire observed interactions taking place between staff and residents and found a relaxed atmosphere however noted some resident’s comments about areas of noise which impact on them, such as both televisions being on in the communal areas and noise from other residents; Healthwatch Lincolnshire noted the investment that was taking place in terms of refurbishment and installation of CCTV cameras for added security; The greatest impact appeared to be the drive to improve occupancy rates for the home and create supportive relationships both internally with staff but also with external agencies. The report includes 0 recommendations and does not include a response from the provider.

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General details

Report title 
Enter and view: Woodside Care Home
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Wednesday, 27 September, 2017
Type of report 
Enter and view
Healthwatch reference number 
Rep-1669

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
8
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.