Enter and view: Woodside

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Summary of report content

This is an enter and view report conducted by Healthwatch Central Bedfordshire 6 September, 2016. During the visit Healthwatch representatives spoke to people, which included a mix of staff and relatives. The visit was announced. Overall the home was found to be operating to a mixed standard. There were several areas that required improvement as summarised below. Recommendations were made as part of this report. No response from the home manager has been attached. Summary of recommendations: Although staff wear different coloured uniforms to depict their role within the home, HWCB would recommend that all staff working in the home should also wear visible and easy to read name badges for the benefit of both residents and visitors. HWCB recommends that the identity of each resident’s key worker should be more apparent, not only to the resident, but also for visiting relative and guests. Realisation of plans to extend the Home could take several months. To benefit existing residents, urgent redecoration of the home is highly recommended including replacement carpets, curtains and all the crockery within the home. HWCB would also recommend that a recruitment plan is developed, particularly in light of plans to extend the home, given the difficulties currently experienced with recruiting. It is highly recommended that the Home review their laundry service for the benefit of residents given the comments from both residents and relatives concerning missing and relocated items of clothing. It is recommended that the Home review their menu choices to ensure not only a balanced and nutritious meal but an appealing presentation which is equally as important. Healthwatch Central Bedfordshire recommends that this report is shared with the residents of Woodside and their family members and to advise that if they should wish to contribute any additional comments about the report, they should contact Healthwatch Central Bedfordshire direct on 0300 303 8554. Finally, HWCB would recommend that Woodside continue to be monitored on a regular basis to ensure that quality of care is not only sustained but continues to improve.

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General details

Report title 
Enter and view: Woodside
Local Healthwatch 
Healthwatch Central Bedfordshire
Date of publication 
Tuesday, 6 September, 2016
Date evidence capture began 
Tuesday, 6 September, 2016
Date evidence capture finished 
Tuesday, 6 September, 2016
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Food and nutrition
Health and safety
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.