Enter and view: Woodleigh Manor Residential

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Summary of report content

Healthwatch East Riding of Yorkshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch East Riding of Yorkshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch East Riding of Yorkshire visited Woodleigh Manor Residential Care Home on 07/12/2015. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Woodleigh Manor appears to be a care home which is very well run, providing personalised care from compassionate and skilled staff. It makes effective use of the facilities available despite the limitations of an old building. Feedback from people we spoke to and observations made during the visit were generally very positive with dignity and respect being at the forefront of service delivery. The report includes 2 recommendations which include proceed with securing the garden. Consider whether working conditions in the kitchen could be improved.

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General details

Report title 
Enter and view: Woodleigh Manor Residential
Local Healthwatch 
Healthwatch East Riding of Yorkshire
Date of publication 
Monday, 7 December, 2015
Date evidence capture began 
Monday, 7 December, 2015
Date evidence capture finished 
Monday, 7 December, 2015
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Healthwatch reference number 
Rep-6198

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
3
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.