Enter and view: Woodlands Surgery

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Summary of report content

Healthwatch Warwickshire did an announced Enter and View visit to Woodlands Surgery, a purpose-built surgery, on 11th August 2015. Signage to the surgery was visible from the road and there is a small car park available with one disabled parking space. The inside of the surgery was clean and tidy with a spacious reception area. The Healthwatch team found the surgery met most of their observational criteria. The surgery did not have an electronic check-in system. The receptionist would advice patients about delays in the appointments. Forms can be printed in several languages. The team also spoke to a PPG member. The questionnaire asked the patients attending the surgery about appointments, access, parking, signage, staff attitudes, cleanliness and the quality of care amongst other things. Overall the responses were positive especially about the staff attitudes and treatment. “I wish I could have come here before. They have done more for us in the 6 months we have been coming here than our last surgery.” The report makes a couple of recommendations. There was no additional response from the surgery

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General details

Report title 
Enter and view: Woodlands Surgery
Local Healthwatch 
Healthwatch Warwickshire
Date of publication 
Tuesday, 11 August, 2015
Date evidence capture began 
Tuesday, 11 August, 2015
Date evidence capture finished 
Tuesday, 11 August, 2015
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Decor
Quality of appointment
Staff attitudes
Staff levels
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-5322

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
37
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.