Healthwatch Windsor, Ascot and Maidenhead undertook an Enter and View visit to Woodlands Park Surgery on November 29th, 2019. The purpose of the visit was to observe patients engaging with staff and their surroundings, capture the experience of patients and record any ideas they may have to improve the services.
Healthwatch staff found that the surgery was mainly clean and tidy, the waiting room well decorated; there were only four parking spaces and a disabled parking bay outside the surgery; variety of information and leaflets were available however, display was confusing with some information obscured; reception staff were friendly and welcoming; privacy around reception area was good. The report also contains one response from the Patient Participation Group survey.
The surgery's website was also reviewed by Healthwatch staff and they found easy to find and clear information, but some were out of date and some links were broken. There were areas where additional information could be included/expanded. The site has a language changer and a link to AbilityNet.
The report made 9 recommendations and contains a response from the providers for some of the comments.
Enter and View: Woodlands Park Surgery
Healthwatch Windsor, Ascot & Maidenhead
Date evidence capture began
Friday, 29 November, 2019
Date evidence capture finished
Friday, 29 November, 2019
Building and facilities
Car parking access
Car parking charges
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Waiting time to be seen once arrived at appointment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
If this work has been done in partnership, who is the partner?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible Impact (cost related)
Tangible impact (not cost related)