Enter and view: Woodland Road Care Home

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Summary of report content

Healthwatch Cheshire West conducted an Enter and View visit to Woodland Road Care Home, a 4 bedded Care Home run by MacIntyre Care, on 25 February 2014. Woodland Road Care Home provides care and support to a maximum of four people who have severe learning disabilities and are unable to live independently. The Home is situated in a dormer bungalow in a residential area close to shops and transport links. There is parking space at the back and in front of the bungalow, also providing space for the Home's large minibus. The garden is well fenced and the residents are able to get into the garden by a ramp from the conservatory. The Authorised Representatives were unable to directly communicate with residents on this visit so conversations were held with relatives and staff. All staff take a role in activities and take a turn in driving the mini-bus. The parent of one resident told the visiting team that two of the residents were taken to a theatre in Liverpool to see a musical show the previous week. The Home organises outings to hydrotherapy and swimming, reflexology, and residents attend Rebound sessions as well as using their own in-house sensory room. The Authorised Representatives were told how one resident is taken to the cemetery once a month to put flowers on his mother's grave and another is encouraged to take photos on his iPad so that he can show his family what he has been doing. The only recommendation made was that the families of residents should be more involved in developing care plans. There was no provider response included within the report.

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General details

Report title 
Enter and view: Woodland Road Care Home
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Monday, 10 March, 2014
Date evidence capture began 
Tuesday, 25 February, 2014
Date evidence capture finished 
Tuesday, 25 February, 2014
Type of report 
Enter and view
Key themes 
Access
Administration
Admission
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Decor
Engagement
Food and nutrition
Health promotion
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Patient records
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-5071

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Types of long term conditions 
Learning disability
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
4
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.